11200 Privacy Policy — Your Personal Data Protection
This document explains how 11200 collects, uses, stores and protects your personal data as a user of our platform in Malaysia. Please read it carefully to understand your privacy rights.
Effective date: 1 January 2026. This policy will be updated as needed.
Types of Information We Collect
When you register or use the 11200 platform, we collect several categories of information to ensure a secure, seamless and personalised experience for users in Malaysia. The types of information collected are as follows:
Account & Identity Information
This includes your full name, email address, phone number, date of birth and identification details provided during registration. This information is used to verify your identity, process your account and meet Malaysia's legal compliance requirements.
Payment & Transaction Information
We record transaction details including deposit and withdrawal amounts in MYR, payment methods used (such as FPX or Touch 'n Go eWallet) and transaction dates. Card numbers and bank account details are not stored directly by 11200 — payment processing is handled through secure third-party payment gateways.
Device, Browser & Usage Information
We collect technical data such as device type, operating system, web browser, IP address, pages visited and session duration. This helps us identify technical issues, prevent fraud and improve platform performance for mobile users in Malaysia.
Summary of Data Collected
- Account Registration Information
- Transaction Records in MYR
- Device & Browser Data
- Cookie & Session Data
- Platform Usage Data
How We Use Your Information
All information collected by 11200 is used responsibly and only for legitimate purposes. We do not sell users' personal information to any third party for marketing purposes. The primary purposes for which data is used are as follows:
- Account management & identity verification — keeping your account secure and ensuring compliance with anti-money laundering regulations.
- Transaction Processing — processing MYR deposits and withdrawals accurately and securely via local payment methods.
- Customer Support — providing accurate assistance when you contact the 11200 support team with enquiries or complaints.
- Platform Improvements — analysing usage patterns to improve the platform's interface, performance and overall user experience.
- Fraud prevention & security — detecting suspicious activity and protecting user accounts from unauthorised access.
- Service Communications — sending important notifications regarding your account, transactions or policy changes that affect your use of the platform.
Cookies & Tracking Technologies
The 11200 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you visit our platform.
We use three main types of cookies:
- Session Cookies — automatically deleted when you close your browser; used to maintain your login status during an active session.
- Preference Cookies — saving your preferences such as interface language and display settings for future visits.
- Analytics Cookies — collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the 11200 platform.
Data Storage, Security & Sharing
Data Storage & Security
11200 stores user data on servers protected with industry-standard SSL encryption. Database access is restricted to authorised personnel only and is continuously monitored. Transaction and account data is retained for as long as required by Malaysian law or for the duration your account remains active, whichever is longer.
While we take comprehensive security measures, no online system can guarantee absolute 100% security. We encourage users to also take responsibility by using strong passwords and keeping their login details confidential.
Third-Party Sharing
11200 does not sell or transfer users' personal data to third parties for marketing purposes. Data may be shared only in the following circumstances: (1) with authorised payment processors to facilitate transaction completion; (2) with Malaysian government authorities when required by law; (3) with technical service providers bound by strict confidentiality agreements.
User Rights Over Personal Data
As a user of the 11200 platform, you have the following rights regarding your personal data:
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Access RightsYou may request a copy of the personal data we hold about you at any time.
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Right to RectificationYou have the right to request corrections to any inaccurate or outdated information in our records.
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Right to ErasureYou may request deletion of your account and associated data, subject to statutory retention requirements.
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Right to ObjectYou have the right to object to the processing of your data for any non-essential purpose.
Policy Changes & How to Contact Us
Privacy Policy Updates
11200 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform improvements. When significant changes are made, we will notify users via in-platform notifications or email to the registered address. The updated policy will take effect on the date specified in the document.
Continued use of the 11200 platform after any policy changes are published will be considered acceptance of the updated terms. We encourage users to review this page periodically to stay informed about how their data is managed.
Privacy Rights Enquiries & Requests
If you wish to exercise any of your privacy rights, have questions about how we handle your data, or would like to report a privacy concern, please contact the 11200 support team by email at [email protected]. We aim to respond within 5 business days. You may also refer to our FAQ for general information on platform privacy and security.
Questions About Your Privacy?
Check FAQ for a quick response, or register to start using the 11200 platform with confidence.